Below is a list of our commonly asked questions. If you can’t find an answer to your question below, give us a call!

How do I get connected?
Give Rodney Broadband a call on 021 247 1781 9am to 5pm Monday to Friday
or
Send us a message https://www.rodneybroadband.co.nz/contact/

How long does it take to get connected to Rodney Internet?
Once the application has been submitted, we then do a primary check using our maps in order to see if your house is within line of sight of one of our towers. As soon as availability has been determined we will contact you to discuss the results. If you would like to go ahead with an install it will be booked at the earliest time which is convenient. On installation day a final signal check will be completed, if the installer is able to get adequate signal, the installation will be completed in approximately three hours.

Rodney Broadband supplies all required hardware to connect your internet, including a FREE dual-band router under the installation cost.

Service Expectations / Alert Subscription
Our service includes minimum speeds, quality hardware and friendly local support to help when required. We recommend all customers subscribe to our status page as this is our primary communication method for outages or any scheduled service maintenance.